Skip to content

Private Van Service Frequently Asked Questions

  1. Do I need to make a reservation?
    Reservations are required for travel to the Airports, but not needed for travel from the Airport although passengers with advance reservations are given priority boarding. Walk-on passengers should book their seats at the Ground Transportation Counters. It is suggested that passengers arriving at an airport requiring an accessible vehicle or special services contact the company in advance of their travel.

  2. What if I need to cancel?
    Please call our Reservations Department with any change in your plans. Fares are fully refundable up to 12 hours in advance of your scheduled service. Credits may take 5 to 7 business days to process through the banking system and appear on your account.

  3. How early can I get to the Airport?
    Our first vans of the day are scheduled to arrive at La Guardia Airport at approximately 5:45am and at approximately 6:15am at JFK Airport.

  4. How early can I leave the Airport?
    Our first vans depart at approximately 7:00 am - 7:30 am.

  5. How frequent is your service?
    Our service operates at least once per hour to or from the airport. Service may be more frequent during periods of peak demand.

  6. How long is the wait?
    For travel to the airport we will give you a scheduled pickup time. We ask for a 15 minute window beyond this time to allow for other pickups in your area or unexpected traffic delays. Feel free to call us at any time for an update on the whereabouts of your vehicle. All vehicles are tracked via GPS.

    For travel from the airport we will advise you of your estimated waiting time when you check in with us. Vans depart at least once per hour, but not necessarily on the hour. We ask that all passengers remain inside the terminal seated by the Ground Transportation Counter. Our driver will come in and collect you and your luggage.

  7. How do I find you at the Airport when I arrive?
    Once you have collected any luggage and are ready to leave the Airport follow the green colored airport signs to the Ground Transportation Welcome Center opposite most Baggage Claim Areas. If you have an advance reservation please dial 27 from the courtesy phone at the counter. We ask that all passengers remain inside the terminal seated by the Ground Transportation Welcome Center. Our driver will come in and collect you and your luggage. Walk-on passengers must book through the Agent at the Counter. Do not depart the Airport without having checked in or in any vehicle that is not clearly marked GO Airport Shuttle Prime Time Connecticut.

  8. How much does it cost?
    Fares depend on the distance to the location and the demand. Multiple passengers receive discounts so the more people in your party, the lower the fare per person.

  9. What if I need a special service or accessible vehicle?
    It is recommended that you make a reservation, request your special need and we will ensure that the appropriate vehicle will be there to accommodate your needs. Please call our reservations department for assistance.

  10. What if I'm traveling with small children?
    For traveling with children less than 6 years of age, you must call to make your reservation, as child car seats are required.

  11. Do you offer secure ordering?
    Yes, We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. A secure server running the latest 128-bit encryption handles all our payments. There is no safer way to order online.

  12. How much luggage can I bring?
    GO Connecticut allows one (1) checked baggage (standard size) and one (1) carry-on and one (1) smaller personal item per passenger (size, weight and vehicle limitations apply) on our Shared Service vehicles. Read the Luggage Policy.
    • Shared Service: No more than 3 pieces combined standard and carry-on
    • Private Cars: No more than 4 pieces combined standard and carry-on
    • Private SUVs: No more than 6 pieces combined standard and carry-on
    • Exclusive Vans: No more than 12 pieces combined standard and carry-on without prior approval.

  13. Can I purchase a ticket at the airport, and where are the ticket counters located?
    Yes, a reservation and boarding card can be obtained at the Ground Transportation Welcome Center operated by the Airport Authority. These centers are located inside all the terminals in the Baggage Claim areas. Do not board any vehicle without having obtained your boarding card from the agent at the Counter. The Counter Agent will call out your name when your driver is there to collect you. All vehicles are clearly marked GO Airport Shuttle Prime Time Connecticut. Payment should be made to the driver using your Master Card, VISA or American Express Card. Cash payments are also accepted by our drivers.

  14. What are my payment options?
    Prepayment with a Credit Card is required for all travel to the Airports. All charges for reservations are made at the time of booking.

  15. Will my information be given out?
    GO Airport Shuttle Prime Time Connecticut respects your privacy and works to safeguard the privacy of your personal data. In addition to this general online privacy policy, you may receive notice of other terms that apply to particular promotions or services.

  16. Personally Identifiable Information
    GO Airport Shuttle Prime Time Connecticut does not share, disclose or sell any personally identifiable information (such as your name, address, telephone number or e-mail address) with other unaffiliated companies or organizations for non-GO Airport Shuttle Connecticut marketing purposes. In the future, should GO Airport Shuttle Prime Time Connecticut decide to share such data with third parties for marketing, it will provide notification and the opportunity for its users to indicate whether they would prefer that the Company not provide such information about them to third parties. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding. GO Airport Shuttle Prime Time Connecticut also does not market to, or knowingly collect personal information from, children under the age of 18 on Company sites.

  17. How We Use Information?
    GO Airport Shuttle Prime Time Connecticut uses the personally identifiable information we collect online principally to provide you with the service(s) you have ordered and to let you know about other offerings, which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.

    Like many large businesses, GO Airport Shuttle Prime Time Connecticut uses vendors to carry out certain functions in marketing and delivering services to you and so shares online data with those vendors to the extent necessary for them to perform their work. Of course, such partners and vendors must use that personally identifiable information only for the purpose(s) for which it was shared and protect it from any further use. GO Airport Shuttle Prime Time Connecticut also shares such information with other industry and credit-related organizations to improve operations and to protect against fraud, security and credit risks.

    We also provide personally identifiable online information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with GO Airport Shuttle Prime Time Connecticut property or services, or with our customers' or others' use of them.

  18. How You Access Your Information
    You may review or update the available personally identifiable information that we received from you online by accessing your account online, by contacting Customer Care through the toll free number or e-mail, or through the Company contact information below. Please note that in order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making corrections to your information.
  19. GO Airport Shuttle Prime Time Connecticut may use e-mail addresses you provide us online on GO Airport Shuttle Connecticut sites to send you e-mails related to GO Airport Shuttle Prime Time Connecticut products and services or if you have affirmatively indicated a desire to receive additional information. If at any time, you would prefer not to receive further e-mail communications at your e-mail address, please contact Customer Care through the toll free number.

  20. What phone number do I call if I have questions?
    1-800-377-8745 or 1-203-891-1280 and one of our reservation agents will be happy to help you.