Departing Connecticut

Prime Time Connecticut Airport Shuttle is pleased to offer pickups from most homes, hotels and office locations in our service area. Our vehicles operate along the I-95 corridor below the Merritt Parkway. Vans operate from as far east as New Haven all the way down to Greenwich and into the New York Airports. Limited service is available from areas in Trumbull and Shelton above the Merritt Parkway and easily accessible from Routes 8 and 25. We have now expanded our service area to include Danbury and the surrounding towns along the I-84 corridor and into White Plains, NY

Reservations

Service to the Airport is by reservation only. It is recommended that reservations be booked at least 48 hours in advance of the proposed travel in order to obtain the best available pickup time. Reservations can be booked online up to 24 hours prior to your pickup time, or up to the last minute (based on available space) by phoning our reservation center. Please allow enough time for your travel to the airport when booking. We recommend targeting your arrival at the airport to be 2 hours in advance of Domestic Flight Departure Times and 3 hours in advance of International Flight Departure times.

Cancellations

Reservations for pickup before 6:00am in the morning must be canceled by 9:00pm the night before in order to be entitled to a refund. All other reservations must be canceled at least 2 hours before the scheduled pickup time in order to receive a refund. Email cancellations are not accepted. Cancel your reservation by calling 1 (800) 377-8745 or (203) 891-1280.

Traffic & Weather

Those who know the New York Metropolitan Area understand that the only thing that is predictable about the traffic is that it is unpredictable, and that like New England's weather if you wait a minute it will change. We recommend targeting your arrival at the airport to be 2 hours in advance of Domestic Flights and 3 hours in advance of International Flights. If you are concerned about traffic delays due to weather forecasts the day before your travel - please call us to book an earlier time. This will take some of the pressure off you and some of the pressure off your driver. This will result in a safer more pleasant trip for you and your fellow travelers.

Hours of Operation

Vehicles depart each town in our service area at least every 60 minutes for the New York Airports. Our first arrival into La Guardia Airport is scheduled for approximately 5:00am and into John F. Kennedy International for 5:30am. The last vans depart Connecticut for arrival into La Guardia at 7:45pm (Eastern) and into JFK at 8:15pm (Eastern)

Reservations can be booked online at any time up to 24 hours in advance or by calling 1-866-2-THE-AIRPORT. (1-866-284-3247). Our Reservations Department is open from 7:00am until 9:00pm Monday through Friday and from 8:00am until 9:00pm on Saturdays and Sundays. (All times are Eastern Time).

Traveling With Children

Prime Time Connecticut Airport Shuttle welcomes the opportunity to serve our "junior" passengers. Children under the age of 2 and younger travel for free and children between the ages of 2 and 14 travel at special rates. Reservations for children under the age of 2 must be booked through our reservations department.

Connecticut state law does not allow children to ride in the lap of an adult.
If your child is under the minimum age and weight standards set by the state of CT or Connecticut, you are required to supply an approved car seat for each child that the law applies to. It is the responsibility of the parent or guardian traveling with the child to make sure that the child is in compliance with the Connecticut Child Passenger Restraint Requirements.

Please click here: Child Restraint (car seat) Laws for child restraint laws in Connecticut and other states.

Unaccompanied Minors

Children under the age of 16 years must be accompanied by an adult.

Customer Service

Prime Time Connecticut Airport Shuttle Customer Service is available to resolve any issues involving payments or refunds, lost articles and service quality.
Customer Service can be reached by dialing 1-866-284-3247 or 1-203-891-1280 for overseas and pressing option #4 at the greeting. For your convenience you may also contact Customer Service at customerservice@2TheAirport.com .

Customer Service is open from 9:00 AM until 5:00 PM, Eastern Time, Monday through Friday.

Articles left on a van and found by our owner operators often take 24 hours, or more, to find their way to our customer service office. If you believe that you left something on a van and it is soon after you got off the van, call us by dialing (866) 284-3247 and selecting option #1.

Lost & Found

If you just got off your Prime Time Connecticut Airport Shuttle van, and you believe that you left something onboard, call Prime Time//Connecticut Airport Shuttle Dispatch office by dialing 1-866-284-3247 and pressing option #4 when you hear the greeting. We will attempt to intercept your van and try to find your missing articles.

If you believe that you left something on a Prime Time Connecticut Airport Shuttle van, contact our Customer Service Department by dialing 1-866-284-3247 and pressing option #4 when you hear the greeting.

The most common items left on our vans includes jackets and sweaters, cell phones, and small carry-on bags and child car seats. Please check to see that you have all of your belongings before you get off your van.

Charter Service

Charter service is available between all points in CT or Connecticut and the New York Airports as well as the New York Piers for cruise ships.

At this time the charter service is not available online. For charter service information and reservations talk to one of the helpful agents in our reservation center by calling our toll-free number, 1-866-2-The Air or 1-866-284-3247 or 1-203-891-1280 from overseas.

Travel Tips

Allow extra time to get to the airport. The airlines are requesting that travelers check in two hours before domestic flights and three hours before international flights to allow for the additional screening that is taking place.

Before you pack, check with the Transportation Security Administration (TSA) TSA Travel Tips for the latest list of items that you are not allowed to take on a plane. Here are the basics as far as what is currently prohibited as carry-on.

Sharp edge or pointed items including knives of any length, or made from any
Material, are not permitted. That includes the obvious: cutting instruments of
Every kind, carpet knives, box cutters, knives with folding or retractable blades
(regardless of blade length), steak knives, straight edge razors, ice picks, and
scissors. Not so obvious items like that small Swiss Army knife or oversized baby pin that you keep on your key-chain are also not allowed.

Flammable sprays including hair spray cannot be carried on.

Other items, which you might have carried on in the past including baseball bats, golf clubs, pool cues, ski poles, and hockey sticks are no longer allowed in the cabin.

Medically necessary needles and syringes, including those used by diabetics and EpiPens, carried by many for allergies, are exempt from these prohibitions if passengers have in their possession prescription medication with professionally printed label that identifies the medical office, pharmacy, or manufacturer of the medication.

Wear comfortable shoes. You will no doubt find yourself doing more standing and walking than on previous trips.